Tips on Keeping Clients (Very) Happy

The Careerist

, The Careerist

   | 1 Comments

The perennial question on everyone's lips: How to get and keep clients? We've heard from plenty of business development experts over the years, but not nearly enough from partners at major firms.

This content has been archived. It is available exclusively through our partner LexisNexis®.

To view this content, please continue to LexisAdvance®.

Continue to LexisAdvance®

Not a LexisAdvance® Subscriber? Subscribe Now

Why am I seeing this?

LexisNexis® is now the exclusive third party online distributor of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® customers will be able to access and use ALM's content by subscribing to the LexisNexis® services via LexisAdvance®. This includes content from the National Law Journal®, The American Lawyer®, Law Technology News®, The New York Law Journal® and Corporate Counsel®, as well as ALM's other newspapers, directories, legal treatises, published and unpublished court opinions, and other sources of legal information.

ALM's content plays a significant role in your work and research, and now through this alliance LexisNexis® will bring you access to an even more comprehensive collection of legal content.

For questions call 1-877-256-2472 or contact us at customercare@alm.com

What's being said

  • Really?!

    It may be hard to argue with McDonald's presumed success or maybe he simply does not know what makes him successful.



    It is not too long ago that I was a client. I cared about getting work that I could rely on when it was promised to me. I felt that I could manage what I needed and when I needed it. Overdelivering wasn't necessary; just deliver it when you said you would. You'd be surprised at how many lawyers struggle with that.



    And I didn't need a third parent, psychiatrist, social chairman, ticket broker, cheering section or someone to hold my hand. I avoided all but the minimum in favors. I had no time for it and would have been embarassed by it.



    Now back in private practice, I get the sense that is how most (not all) of my clients feel. If I sense that they do want it, I deliver it. But I put them in them in the minority.

Comments are not moderated. To report offensive comments, click here.

Preparing comment abuse report for Article #1202592012315

Thank you!

This article's comments will be reviewed.